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We cant get through on the Phone?

If we do not answer, It is simply because we are busy with customer's at the counter (and it would be rude to stop attending to a customer to take a phone call) or you are using an anonymous or private phone number.
As calls from anonymous and private numbers are tele-marketers, scammers, and general time wasters 98% of the time, we simply do not answer them, as we do not have the spare time to deal with all the tele-marketers etc.
If you are a genuine customer calling from a hidden number, then either leave a message (with your number) or call from a phone that doesn't hide their number.
We do not have an office lady or receptionist for taking calls, hence why we screen out the rubbish calls.